Privacy Policy – p65 Casino

1. Introduction and Scope

This Privacy Policy ("Policy") applies to all personal data collected and processed by p65 Casino ("p65," "we," "us," or "our") in connection with your use of the p65 website at p65.asia, any associated mobile application, and all related services (collectively, the "Platform").

p65 is committed to protecting the privacy and personal information of all registered players and website visitors in accordance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA) of the Philippines, its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). By using the p65 Platform, you acknowledge that you have read and understood this Policy and consent to the collection, use, and processing of your personal data as described herein.

2. Data Controller

For the purposes of the Data Privacy Act of 2012, p65 Casino is the personal information controller responsible for the personal data collected through the Platform. All data processing activities are conducted in accordance with the lawful criteria set out under the DPA and the directions of PAGCOR where applicable to licensed online gaming operations in the Philippines.

For privacy-related inquiries, you may contact our designated Data Protection Officer (DPO) at: [email protected]

3. Personal Data We Collect

3.1 Identity and Registration Data

When you register a p65 account, we collect: full legal name, date of birth, nationality, gender, and a government-issued identification number (e.g., Philippine National ID, passport, or driver's licence number). This data is required to verify your identity and confirm that you meet the minimum age requirement of 21+ to use the Platform.

3.2 Contact Data

We collect your Philippine mobile number, email address, and residential address. These are used for account communications, OTP-based authentication, promotional notifications (where consented), and regulatory correspondence.

3.3 Financial Data

To process deposits and withdrawals, p65 collects payment method identifiers (e.g., GCash account number, bank account details for BPI, BDO, or Metrobank, or PayMaya registered mobile number). We do not store full debit or credit card numbers on our servers. Financial data is processed by our licensed payment partners under their own applicable security and compliance standards.

3.4 Transaction and Gaming Activity Data

We maintain records of all deposits, withdrawals, bets placed, games accessed, bonus claims, and account balance history. This data supports regulatory compliance, dispute resolution, anti-money laundering (AML) obligations, and the personalisation of your p65 experience.

3.5 Technical and Usage Data

We automatically collect device information, IP address, browser type and version, operating system, session duration, pages visited, and referring URLs when you access the Platform. This data is used for security monitoring, fraud prevention, and Platform performance optimisation.

4. How We Collect Your Data

p65 collects personal data through the following means:

• Direct submission: Information you provide when registering, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical data collected automatically via cookies, web beacons, and server logs when you access the Platform.
• Third-party sources: Identity verification data from KYC service providers; fraud and AML screening data from compliance partners; payment transaction data from GCash, PayMaya, BPI, BDO, and Metrobank.

5. Purposes and Legal Basis for Processing

p65 processes your personal data for the following purposes, each supported by a lawful basis under the Data Privacy Act of 2012:

• Account creation and management — necessary for the performance of our contract with you as a registered p65 player.
• Age and identity verification — compliance with PAGCOR regulatory requirements and our legal obligation to prevent access by persons under 21 years of age.
• Payment processing — necessary for the performance of our contract to facilitate ₱ deposits and withdrawals.
• Fraud prevention and AML compliance — compliance with Philippine anti-money laundering laws and PAGCOR directives.
• Customer support — legitimate interest in resolving player queries and complaints effectively.
• Marketing communications — based on your explicit consent, which may be withdrawn at any time through your account settings.
• Responsible gaming monitoring — legitimate interest and regulatory obligation to identify and support players displaying signs of problem gambling.

6. Sharing and Disclosure of Personal Data

p65 does not sell your personal data to third parties. We may share your personal data only in the following circumstances:

• Service providers: KYC verification partners, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud detection services, and cloud infrastructure providers who process data on our behalf under binding data processing agreements.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other Philippine government authorities where disclosure is required by law or court order.
• Corporate transactions: In the event of a merger, acquisition, or asset sale, your personal data may be transferred to the successor entity subject to the same privacy protections.

All third-party service providers engaged by p65 are contractually required to process your personal data only for the purposes specified by p65 and in compliance with the Data Privacy Act of 2012.

7. Data Retention

p65 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. In particular:

• Account registration and identity data is retained for a minimum of five (5) years following account closure, in accordance with AML record-keeping obligations.
• Transaction and gaming activity records are retained for a minimum of five (5) years from the date of each transaction.
• Technical and usage data is retained for up to twenty-four (24) months for security and analytics purposes.
• Marketing consent records are retained for the duration of your marketing subscription plus three (3) years following unsubscription.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised.

8. Cookies and Tracking Technologies

p65 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session security, and analyse Platform usage. The categories of cookies we use include:

• Strictly necessary cookies: Required for the Platform to function, including session authentication and security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and last visited game category.
• Analytics cookies: Collect anonymised data on how players navigate and use the Platform to help us improve performance and layout.

You can manage non-essential cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Platform.

9. Data Security

p65 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the p65 Platform.
• OTP-based two-factor authentication for account login and withdrawal requests.
• Access controls limiting internal access to personal data on a need-to-know basis.
• Regular security audits and vulnerability assessments of the Platform infrastructure.
• Incident response procedures to detect, investigate, and notify affected players and the National Privacy Commission of any personal data breach within seventy-two (72) hours of discovery, as required by NPC Circular 16-03.

Despite these measures, no data transmission over the internet is completely secure. p65 cannot guarantee absolute security, but we are committed to continuous improvement of our security posture.

10. Your Rights Under Philippine Privacy Law

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by p65:

• Right to be informed: You have the right to know that your personal data is being collected and processed.
• Right of access: You may request a copy of the personal data p65 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where p65 no longer has a lawful basis for processing it, subject to legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: You may request a structured, machine-readable copy of the personal data you have provided to p65.
• Right to lodge a complaint: You may file a complaint with the National Privacy Commission if you believe your data privacy rights have been violated.

To exercise any of these rights, contact our Data Protection Officer at: [email protected]. p65 will respond to verified requests within fifteen (15) business days.

11. Children's Privacy

The p65 Platform is strictly restricted to individuals who are 21+ years of age or older. p65 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under the minimum age, we will immediately delete such data and close the associated account. If you believe a minor has registered on p65, please notify us immediately at [email protected].

12. Changes to This Privacy Policy

p65 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements. When material changes are made, we will notify registered players via email or in-Platform notification at least seven (7) days before the revised Policy takes effect. The "Last Updated" date at the top of this page will reflect the most recent revision. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

13. Contact and Complaints

For questions, requests to exercise your data subject rights, or formal privacy complaints, please contact the p65 Data Protection Officer through the following channel:

• Email: [email protected]
• Live Chat: Available 24/7 through the p65 Platform after signing in to your account.

If you are not satisfied with p65's response to a privacy complaint, you have the right to escalate your complaint to the National Privacy Commission of the Philippines via their official channels.